Cancellation Policy

*All refunds will strictly be processed only in case of original product being received in intact form.

 

Cancellation before shipment

 

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on e-com@vaidyaratnammooss.com or call us on 91-487-2432732,+91-487-2432790 or you can go to your account on the shop.vaidyaratnammooss.com and cancel the order (if applicable). In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.

 

Cancellation post shipment

 

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on e-com@vaidyaratnammooss.com. In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order. Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.

 

How will I get refunded for the cancelled orders and how long will this process take?

 

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request. In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take additional 2-3 business days for the amount to reflect in your account. In addition, we can provide the hassle-free option of refund through shop.vaidyaratnammooss.com Credits, which can be used during future purchases. Please contact us for the same.

 

What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?

 

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

 

Returns, Replacements and Refunds

 

*All refunds will strictly be processed only in case of original product being received in intact form.

 

How do I return an item purchased on shop.vaidyaratnammooss.com?

 

Shop.vaidyaratnammoos.com offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 30 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

Step 1: Contact our Customer Support team via email (e-com@vaidyaratnammooss.com) within 30 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.

Step 3: Send us the product with the original packaging and intact.

We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

 

Which are the items that cannot be returned/exchanged?

 

Returns will not be accepted under the following conditions:

 

 

Categories not eligible for Return:

 

Customized Products cannot be returned since they are available during select promotions and ordered on demand.

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

 

I have received a damaged or defective item/wrong product in my order, how should I proceed?

 

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

 

Step 1: Contact our Customer Support team via email (e-com@vaidyaratnammooss.com) within 30 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

Step 3: Send us the product with the original packaging and intact. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

 

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

 

Do I have to return the free gift when I return a product?

 

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

 

Can I return part of my order?

 

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

 

How will I get refunded for the returned orders and how long will this process take?

 

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take additional 2-3 business days for the amount to reflect in your account. In addition, we can also provide the hassle-free option of refund through shop.vaidyaratnammooss.com Credit, which can be used during future purchases.